• Shipping & Delivery
• Returns & Replacements
• Ordering
• Order Cancellations
• Payment, Pricing & Promotions
• Viewing Orders
• Claims
• Privacy & Security

Any other questions? please send us an e-mail during our business hours (9:00 AM - 5:00 pm EST).

  

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Shipping & Delivery

• PROCESSING: Orders are usually delivered the same day if the order is placed before 2:00 pm. once we print your shipping label, you will be notified via email to the registered email address on your payment. Shipping ETA may vary depending destination and service you choose.
• FREE SHIPPING: it usually takes 2-7 Business days for all orders in The United States. Florida orders arrive most of the time on 2 days.
• DELIVERY CONFIRMATION: If your order includes a delivery confirmation number or Tracking number, it will be emailed to you once your shipping label is printed and released. Allow 24 hours to see updates online,
• INTERNATIONAL ORDERS: Delivery time varies and may take 8 business days or a maximum of 4 weeks. USPS packages show status activity only in U.S. Territory until it leaves the exit port, next you will know will be when it reached your door.

 

Returns & Exchanges

If for any reason, you want to return your decals, you can do it at any time no later than 30 days after the purchase date.

Send us an email including your name, shipping address, phone number, and copy of your PayPal payment, Tell us the reason for your return. We will verify that your order meets the preliminary requirements and will provide you with an RMA code and further instructions on where to send responses to your email.

DO NOT RETURN TO SENDER, use the address provided via email and your RMA code.

To send them back you will need the same box we used to ship them to you, roll decals on the same way they were received, but our shipping label (the one we used to ship your order) inside the box to better reference your order, add your name, Phone Number and email to contact you in case we have any questions.

Once your order arrives, it will be inspected and if it meets the requirements and the Items are in perfect condition we will process your refund.
If there is any sign of use and abuse on the decal, the refund will not be honored, make sure you ship them safely.

Once we process a refund, you will receive an email notification.(Shipping charges are not refundable), 30% restocking fees apply, allow 2-3 business days to see it reflected on your account.

Exchanges: Exchanges are not accepted, only returns or refunds.

 

Ordering

You can request any particular item or custom option by sending us an email.

Please include in your request for a fast response:

• Name, address, and Phone Number
• Brand, Year, Model, and Serial Number
• Pictures of the decal you need (If available)
• The overall size of each decal or available is placed on those decals.

We will respond within 24 hours during business hours with a quote and further steps to work on your project.

Call to leave a voicemail or Text during business hours (9:00 AM - 5:00 pm EST) at 678.698.3011.

Orders Placed over the phone

Additional fees apply to orders submitted manually, over the phone, or custom orders; Our primary purpose is to be as accurate as possible. This is why we ask for a URL, detailed description of the item, part number (if available), exact billing, and shipping address to be sent via email or text.

The customer is responsible for verifying and making corrections in less than 12 hours on the invoice sent via email or before 5:00 pm the same day. Ensure the Invoice/receipt describes the items ordered, and the correct and valid shipping address, read twice and void any typo errors that may cause the order to be sent wrong.

Any error found after the order is shipped will be subject to our Returns Policy; shipping charges will apply if an order needs to be resent.

If the customer does not provide an email address to receive a written and visual description of the order (electronic receipt), the buyer assumes all liability for any error that may happen during and after the order is processed and shipped.

 

Order Cancellations

To submit any claim, send us an e-mail. Your information needs to match our files; if this information does not match, we will not be able to provide any information to cancel your order. Help to avoid fraud, follow Paypal, Braintree, and GarzonStudio.com policies.

Orders can be reversed only 24 hours after purchase ( cancellation fees apply).

If the shipping label for your order was created and the item has been sent already, we will not accept cancellation now; you will need to process a return for this item once received. Shipping charges will not be refunded, and restocking fees apply.

For order cancellations, there will be an "Order Cancellation Fee" of 2.9% to 4.4% + $0.30 per transaction (will vary depending on merchant fees and the transaction kind, currency conversion, and others). To get a FULL REFUND if you checkout with PayPal you need to submit a claim using Paypal Resolution Center, log in to your account, select the transaction, Go to the Bottom of the Page, and click on the blue link (Resolution Center). Select any of the options. If transaction fees are reflected on our side, they will be applied. Contact us to provide a refund amount.

We usually notify our customers when we suspect they have placed a double order to make sure this is not a mistake. If there is no response from the buyer, the order will be shipped as it appears in the order.

Payments

We accept all major credit and debit cards, Paypal Money, Money Orders, Cash, and Checks.

Paypal is our Card processor; this doesn't mean we accept Paypal; we process all types of cards.

Card declined!

Make sure you type all your information correctly.
Most common issues paying with your card:

• Ensure you enter your name as it appears on the card; the initial is very important.
• Your billing information will be asked first; enter the same address where you received your statements. After this screen, you will be asked for the shipping address if others to be changed.
• If you have registered the Card with a Paypal Account in the past, Paypal will ask you to log in. to avoid this use another card that is not registered.
• If your card is not accepted and all the instructions are correct, you may have a block on your card; please get in touch with your bank institution.

 

Viewing Orders

You can complete your registration on our site to log in and review the status of your order, re-order, and participate in our recurrent customer discount program.

Without login, you can check the status of your order here: Orders and Returns 

if you prefer; we can do it the old fashion way, call us or send us an email. Remember to check your email; we send updates all the time. Check your junk or spam folder; our emails may end us there.

 

Claims

Help us to resolve your claim faster by following these instructions:

If your order is missing something or we sent the wrong item, Please send us an e-mail immediately; images can not be received at our phone number; include them on your e-mail:

• One picture of the decals was received in the mail as evidence.
• Your name and shipping zip code to locate your order.

Without this basic information, we cannot submit a claim. Responses will be sent via email in less than 24 hours, sometimes faster, as we take high priority with claims.

Once you use the decals, you void any right to file a claim or the chance to return them.

We do not cover problems that happen during installation.

 

Privacy & Security

Our commitment to keeping your information private is a top priority to us, therefore, we never sell or give away any of your personal information.

If you do provide us with identifiable information, such as your name, e-mail address, and other personal information, we may contact you via e-mail to provide you with information we believe may be of interest to you. At the time, you will be offered the opportunity to opt out of this service.

We will share your personal information with third parties only in the ways described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities, such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We do not sell or transfer to others outside our company the information you send to us, except that your data may be transferred to an outside fulfillment company for processing and mailing purposes only. We consider your e-mail address and any personal information you provide to be private, and this information will be kept strictly confidential within OutboardDecalSet.com and by any outside fulfillment company.

We may also disclose your personal information

• as required by law, such as to comply with a subpoena or similar legal process
• when we believe in good faith that disclosure is necessary to protect our rights, protect our safety or the safety of others, investigate fraud, or respond to a government request,
• if GarzonStudio.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
• to any other third party with your prior consent to do so.

PayPal

When you use PayPal to finalize and pay for your order, you will provide your credit card number directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal Web site.

Information that is not personal, such as computer-related questions, comments, ideas, and suggestions, shall be deemed non-confidential, and OutboardDecalSet.com shall be free to use and disclose this information to assist others in their projects-related issues without any obligation to you.

In addition, we may store some information on your computer to improve the quality of your visit to our site. In some cases, this information will help us to tailor the content to your interests or help us avoid asking for the same information on repeat visits to the site. With most Internet browsers, you can erase the data, normally called “cookies,” from your computer’s hard drive, block all cookies or even receive a warning before a cookie is placed on your system. Please refer to your browser instructions to learn more about internet cookies.

GarzonStudio.com monitors and shares anonymous statistical usage information about our Web site with a reputable third-party advertising company that enables us to learn which pages and advertisements bring users to our site. Our web hosting company allows us to view web traffic log files that keep track of daily visits to our site. These web traffic log files do not contain any personally identifiable information whatsoever.

GarzonStudio.com has a link page that contains links to third-party sites. Their site contents, activities, and privacy practices are not under our control. Therefore, our privacy policies do not apply to any of these third-party sites. If you visit one of these sites, read their privacy policies.

We are very concerned about protecting the privacy of children. We do not intend to collect any personally identifiable information from children under 18. If a child has provided us with personally identifiable information, the parent or guardian of that child should contact us.

If you do not wish us to contact you at any time or have questions concerning our privacy practices, please feel free to Contact Us.

OutboardDecalSet.com Orders

PayPal collects for us; store; modify; use and transmit personal data for their own specific purposes towards the justification and settlement of the user's contract or contract relationships, including individual and personal customer advice and support, and to protect the legitimate business interests of OutboardDecalSet.com. When necessary, we will transmit personal data to third parties (such as delivery companies like USPS, UPS, FedEx, and others). Only information that is needed to carry out its task will be transmitted and used.

Paperless communications

By default, we have paperless communications on receipts, invoices, and any other document we may send will be sent via email. No opt-out is available.